Huebsch wants the best service for their customers
In the 126-year-old company Huebsch Services, located in Eau Claire, Wisconsin, USA, ongoing efforts are being made to update the processes to ensure satisfied customers. In this interest, President and CEO Jim Vaudreuil visited Inwatec in Denmark.
“I think the technology is accelerating and creating a lot of opportunities. I see a lot of the problems that we face today can be solved with the technology that’s available: The UHF RF-chips are promising. I’m looking at one of the new mat rollers that we already have, and we’re going to be modifying it with UHF readers so that we can do additional sorting,” Jim Vaudreuil says.
Huebsch Services already uses tracking in several ways, and for that reason, the implementation of an advanced chip reader-system is high on the priority list:
“We track every garment as a unique asset. We use the chip to keep track of our inventory; we use it to ensure the quality that we’re promising. Is the customer getting exactly what they’re supposed to get, and when? And it helps us keep track of our costs,” he explains.
Continuously aiming for improvements
Even though Huebsch Services has a long history and a lot of clients going decades back in time, Jim Vaudreuil is sure that it is necessary to always keep an eye on the development of the machines used in the production.
“We like to think of ourselves as innovators. I’m not sure that we really are, as much as that we’re never happy with what we have, and we know that we could improve, so we’re continuously trying to improve. I think the innovation is using technologies that are available, and it’s how we use it. Almost all the technologies could be had by every one of our competitors, so it’s how do you use it that gives you the competitive advantage,” he continues.
Huebsch Services takes great care of having a high service level, and that is why Jim Vaudreuil visited Denmark; In search of the best ways to support the customers varying needs.