The future of the industrial laundry depends on robots and automation, and eventually, all the players on the market will need to go in that direction. So is the prediction from Steve Baker, General Manager of Apparelmaster Whangarei from the New Zealand city of the same name.
“We have to think of a business model that supports the investments, but I’m sure that the next important steps in our business are to reduce physical labor and automate internal logistics in the industrial laundries, pushing bins and trolleys around all day and carrying stacks of laundry from one place to another isn’t a great use of staff skills,” Steve Baker says.
Recently he traveled Germany, Belgium, Norway and Denmark together with a group of like-minded colleagues and representatives from JENSEN and Inwatec to watch how the newest equipment is being implemented in other laundries right now, and Steve Baker is confident that there is a place for improvement in his business as well.
“For us traveling from New Zealand to Europe to look at the large-scale operations is just like looking into the future and helps us to define and clarify our business decisions with confidence. It would be easy to become insular and miss out on maximizing our business opportunities if we stayed at home in the South Pacific and didn’t look to learn something from the finest laundries in the world,” Steve Baker tells.
New machinery gives new possibilities
“I have been following the development of the new technology with x-ray-scanners, robots, and automatic sorting at Inwatec for a couple of years now. In the perfect world, we would invest in a fully automated production line straight away, but we still need to make some calculations before doing so and measure the cost benefits equation for our size and scale of operation,” the general manager admits.
Apparelmaster Whangarei is located in the northernmost part of New Zealand, serving the area from the top of the island “Cape Reinga” to the northern edge of Auckland city and the customers are offered different solutions for workwear and hospitality linen rental services.
The 80 employees care for everything in the rental service that includes sorting, washing, cleaning and repairing as well as a door-to-door collection and delivery of the laundry to the customers. Steve Baker believes that he can use the available hands in better ways with the use of new technologies:
“Our company isn’t that big, as we produce 65 tons a week. But today we are working 10 hours a day, seven days a week, so an upgrade in our production facility will make it easier for us to take in new projects without doing costly nightshifts,” he says.
Physical tasks will be phased out
Apart from the possible upgrade in efficiency, Steve Baker is also very interested in how to make the working conditions at Apparelmaster Whangarei more attractive for the employees.
“The regulations in Europe are stricter than in New Zealand, but I think that we all have to find solutions on how to get rid of all the heavy manual tasks in the future. Fortunately, I think that the technology is coming to a point where it is possible.”
“We have a lot of physical work in our laundry, and it is hard and fatiguing. It’s not dangerous, but it wears people out, and automation and robots will be needed to make the laundry a better place to work,” he says.